Terms and Conditions below govern the relationship between our customers and www.TravelChinaTibet.com (namely TCT as below). By booking a trip, you agree to abide by following Terms and Conditions. Please be sure to carefully read these terms and make sure you understand and accept these Terms and Conditions.
Alteration of Itinerary
Complaints and Claims
Step 1: Send us inquiry to get a quote with 0.5-23.5hrs
Step 2: One on One travel consulting service with one of our travel experts
Step 3: Free modification and alteration based on your requests
Step 4: You make deposit payment and we start the booking
Step 5: About 1-7 days after the deposit is received, we will send you the 1st version Confirmation Letter
Step 6: About 30 days prior to the tour start date, you need to make the balance payment
Step 7: About 1-3 days after the balance is received, we will send you the 2nd version Confirmation Letter with the updated payment status
Step 8: About 10-15 days prior to the tour start date, we send you 3rd (final) Confirmation Letter with completed information of tour guides + flights + trains, etc.
Note: If any conditions should change after the confirmation, TCT reserves the right to make changes and provide you with the similar alternative options.
We accept 3 of following payment methods:
1) PayPal (you can pay through via credit card even without having a PayPal account)
2) Wire transfer (Bank Transfer);
3) Western Union
1) Detailed payment guide will be sent to you via email by your travel consultant.
2) Important note about the exchange rate:
A: Reference exchange rate: please refer to BOC EXCHANGE RATE. www.boc.cn/sourcedb/whpj/enindex.html
B: The quote we provide is in Chinese currency-RMB, the equivalent quote in USD is based on current exchange rate between the RMB and the USD. The quote we provide in USD is subject to slight change due to the fluctuation of the exchange rate, though our quote in RMB will remain the same.
Cancellation & Refunds
We would feel sorry if you decided to cancel your trip to China, however we do understating it.
If you must cancel your trip, please submit your cancellation in written form. Cancellation refunds will be calculated as of the date we receive your written cancellation.
1) Cancellations made no less than 30 days prior to departure---full refund but charge $100 administration fee per person
2) Cancellations made between 30 to 15 days prior to departure --- full refund but charge $200 administration fee per person
3) Cancellations made between 14 to 7 days prior to departure will --- refund 70% of your payment
4) Cancellations made between 6 to 0 days prior to departure --- refund 50% of your payment
5) After the trip has commenced, we are unable to refund any amount for unused services
Additional cancellation fees imposed by the service providers other than our company (may include but not limit to airlines, hotels, railway, cruise companies, etc.) will be deducted in the money refunded.
Alteration of Itinerary
Before your booking is confirmed, alterations to your itinerary are happily processed free of charge, because providing the best tour possible for you is our goal , visitors only need to pay the additional cost caused by the changes of tour items or travel dates. Please kindly note that all changes are subject to availability and cannot be guaranteed.
We reserve the right to modify the itinerary of your tour if air schedule or surface transportation changes, and/or events beyond its control make such alterations necessary. In this event, any of the increase or reduction of the tour cost will be calculated and charged/ refunded accordingly. If it is you who request the changes to your tour, then you will be required to pay any additional cost in advance.
A passport and visa with minimum of 3 months validity is required for passengers traveling with us. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with the client. TCT accepts no responsibility for any failure in this respect. Clients must clearly provide their passport scanned copies; otherwise we have no responsibility for any delays, transport failure.
According to the regulations of China, the free baggage allowance within China is 20kg (44pounds) for the economy class, 30kg (66pounds) for the business class, and 40kg (88pounds) for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of yours. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during the trip or may require the use of special equipment. If you require a wheelchair, you must provide your own small, collapsible wheelchair (actually many Chinese hotels provide wheelchair service). Certain features, and certain trips, are not wheelchair-accessible. We cannot guarantee any wheelchair assistance or accessibility in international destinations. TCT reserves the right to decline any trip participant whose condition, in our opinion, may affect the health, safety or enjoyment of other participants.
We cannot accommodate women past their sixth month of pregnancy.
You should take into account all international travel risks and familiarize yourselves with health requirements applicable to the areas you intend to visit. You are solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries you are going to visit or transit.
Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal in case that the very high altitude have the possible effects on certain people.
It is the clients’ responsibility to avail them with information regarding health requirements in the intended country of entry. You should speak with your local GP or department of health about any health recommendations. Clients are required to familiarize themselves with any health requirements specific to the countries being visited.
TCT will carry out tour services after making sure you are properly insured. It is required that you should purchase proper travel insurances before leaving your home country to cover a wide range of unexpected loss and damages.
The responsibility of TCT and its affiliated companies is strictly limited. TCT shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of surface, air, and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party not directly owned or operated by TTE. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither TCT nor any representative of Yunnan-Tours shall be liable.
Without limitation, TCT is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from--but not limited to--acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes of other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of TCT, Nor is TCT responsible for the stolen and loss of your valuable items due to your own negligence.
TCT is not responsible for your failure to comply with customs regulations.
TCT reserves the right to substitute hotels of similar quality at any time or to make changes in itinerary of similar quality, flights, or cruise ships, or to cancel the tour prior to departure. If TCT has cancelled any tour prior to the commencement of the tour, TCT is liable for a full refund of the money received by TCT. If you purchase an airline ticket separately, ensure that your agent explains the conditions under which the ticket is issued as TCT is not responsible for such airline ticket cancellation fees.
TCT reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges.
Please understand that not all museums and attractions are open every day of the year. TCT reserves the right to vary the sequence of sightseeing and/or to re-route the order of cities if that will enable you to visit all listed excursions. In either case, the itinerary content will be maintained to the extent possible and there are no refunds for any unused or unavailable excursions.
Many of TCT tour packages include activities that require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. TCT, its employees and agents cannot be responsible for any action or event that occurs after its employees and agents have exercised their duty and taken the necessary care.
Compensation payments do not apply where performance of our contract with you is prevented by risk or threat of war, riot, civil strife, industrial dispute, terrorist, natural or nuclear disaster, fire, adverse weather conditions, technical problems to transport, closure or congestion of airport or ports, cancellation or change of scheduled airlines and similar events beyond our control.
Limitation of Liability
TCT acts as a coordinator for all persons taking theses tours, in the making of all arrangements for transportation, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel, restaurant or any other supplier of services. All soupcons receipts and tickets are issued subject to the terms and conditions specified by the supplier and all services are subject to the laws as an agent for the owners contractors and suppliers of transportation and/or other related travel services provided and assumes no responsibility for the loss or damage to baggage or property, no responsibility for any injury, illness or death, no responsibility for any damages or claims howsoever caused arising directly or indirectly from accidents, loss, or damage to person or property, no responsibility for delays, transport failures, strikes, wars and uprisings or acts of God, etc over which the Company has no control.
Complaints and Claims
Whenever you feel unsatisfied with any service TCT has provided, please inform your local tour guide or your travel consultant immediately to avoid similar problems happening again either before or during your trip.
If you want to complain or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 30 days upon your finish of your tour. Please attach relevant receipts and substantiating evidence to the letter of claim. Yunnan-Tours will not be liable for any claims made later than 15 days after you finish your tour.
Whenever you need any help or want to contact us for any reason, please feel free to contact TCT customer service center at firstname.lastname@example.org or phone listed in your confirmation letter.
TCT reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.